We are looking for a driven and well-spoken inside sales coordinator to join our team. Our Inside Sales team is the bridge of contact from our customers to C-Aire. Our Inside Sales Coordinator will be responsible for communicating with customers, understanding their needs, and ensuring a smooth sales experience.
Key Responsibilities
• Answers customer inbound calls in a team environment using a phone queue system
• Enters customer orders into the ERP system and follows through with the customer to ensure the product is received
• Assist customers in technical troubleshooting
• Enter and follow up to win quote requests
• Assist customers in choosing the correct product for their application
• Upsell when appropriate by recommending complementary products that will increase the quality of customers’ experience
• Build rapport with customers through friendly, engaging communication
• Respond quickly and courteously to customer complaints or inquiries
• Follow suggested scripts when provided
• Accurately capture customer information
• Other responsibilities related to the daily operations as assigned
Knowledge and Skills
• Excellent verbal communication skills
• Strong phone etiquette
• Team player
• Ability to perform responsibilities with minimal direction
• Efficient in Microsoft Outlook, Excel, and Word
• Excellent follow-up skills
• Strong mechanical and technical aptitude
• Ability to quickly learn and a self-starter
• Ability to juggle multiple tasks in a busy work environment and stay organized
• Accurate data entry skills
• Detail orientated
Education and Work Experience
• Understanding of Compressors, Auto Industry, and/or Fire Sprinkler Industry desired
• High School Diploma or equivalent is required.
• Experience in Sales, Customer Service, or related profession desired
• Proven track record of successful sales experience preferred
• Familiarity with Windows operating system, Microsoft Office Suite required
Culture & Values – We desire to hire people who share the same values we have as a company. We are family-owned and passionate about what we do. We have a genuine care for our employees. These are the core values we operate by as individuals and as a company:
• Passionate—believe in what you are doing, why you are here, really care about the welfare of the business, being excited about having the most exceptional company
• Goal-oriented—being self-motivated, eager, sense of urgency, self-starter, constant improvement
• Team Player—being flexible to help wherever needed. Never say “That’s not my job”. Willingness to give as much as they can to support another
• Integrity—say what we are going to do and do what we say we are going to do. That means our customers trust and believe in us. We are considered a respectable company. Our employees are honest and trustworthy.
• Accountable—take ownership of your own actions, conscientious
Starting salary is based on proven experience, knowledge, and skill base.
Check us out on Facebook, LinkedIn, and our website – cairecompressors.com and join the fun.
Benefits Offered
• 401K with Employer Match
• Dental Insurance
• Health Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off
• Paid Holidays
Schedule
• 8-hour shift
• Monday to Friday
Supplemental Pay
• Monthly bonus